Help centre
Support & safety.
Choose the right channel and include only the information needed to investigate. LESRUN is not monitored as an emergency service.
Safety & conduct
Harassment, threats, exposed location, dangerous club conduct, compromised accounts, or activity-verification appeals.
safety@lesrun.comApp support
Sign-in, profile, GPS recording, rankings, clubs, invitations, or technical problems.
support@lesrun.comPrivacy request
Access, portable copy, correction, objection, restriction, consent withdrawal, or deletion.
privacy@lesrun.comWhat to include
Include the email address connected to your account, the approximate date and time of the problem, your device model and Android or iOS version, the LESRUN app version, and a short description. For a run issue, include the activity date and approximate start time. Do not send passwords, sign-in codes, full identity documents, or unnecessary route screenshots.
Sign-in problems
Confirm that you are using the same Google, Apple, or email identity originally connected to LESRUN. Request a fresh email code and use only the newest code. If the browser completes sign-in but the app does not reopen, update LESRUN and contact support with the device and app version.
GPS or activity problems
Enable foreground precise location, disable battery restrictions that stop the app while visible, begin outdoors with a clear sky view, and keep LESRUN open during the activity. A run can be saved for later upload when connectivity fails. Verification results can be appealed through the safety address.
Report or block a runner
Open the runner’s profile and use the safety menu to report or block them. Blocking limits discovery and interactions but is not an emergency protection tool. Preserve relevant evidence and contact local authorities when a real-world offence or immediate threat may have occurred.
Account deletion
Delete in Profile → Settings & Safety → Delete account, or use the external deletion page if you cannot access the app.